Advice Line

Deaf Action have been working in partnership with deafPLUS to launch Advice Line for Scotland and Northern Ireland

What is Advice Line?

Advice Line is a free to use service for anyone who is deaf* to get advice on a range of topics from a trained advisor who is a native BSL & ISL user.

These topics include:

  • General advice: Explaining services, correspondence and forms
  • Welfare/benefits: Checking benefit eligibility, applying, querying and challenging decisions
  • Housing: Applying for social housing/homelessness, challenging banding, landlord disputes
  • Debt and money advice: Prioritising debts, negotiating with creditors, budgeting support
  • Employment, education and training: Pay dispute, statutory entitlements, dismissal
  • Health and social care/independent living: Travel concessions, accessibility/aids and adaptations, applying for grants and food vouchers
  • Consumer: Refunds for services/purchased goods, switching broadband/energy providers
  • Personal: Family disputes, hate crime
  • Specialist legal: Referrals for legal. For immigration help, signposting only

Clients will be supported with referrals and/or signposting to other organisations who can provide more specialist support or help with issues outside of our remit.

What do I need to access an appointment?

This is an online service where you have a face to face chat with the advisor. You can use Skype, Facetime or Zoom, whatever is best for you. You need a device (smartphone, tablet or laptop) with a webcam and a stable internet connection.

When can I get an appointment?

Appointments are available for Scottish residents Monday and Tuesday 10am – 1pm.

Appointments for Northern Irish residents are available on Wednesday 10am-1pm

Do I have to pay?

No, this service is free

Do you have to be a Deaf BSL user to access this service?

No, this service is for anyone who is Deaf or has a hearing loss. Interpreters can be provided for anyone who uses spoken language.

How do I book an appointment to speak to the advisor?

Click the button below to make an appointment:

Book an appointment now

 

For more information, or for support booking an appointment contact Toni George: